A NEW TRADE ORGANIZATION FOR INDEPENDENT TRUCK REPAIR SHOPS

Thursday

Reception

• When: 6PM — 8PM
• Where: 12th Floor Grille — All attendees invited

Friday Classes

Facebook Marketing for Hiring Technicians

Instructor Chris Lawson

• When: 8AM — 9:45AM
• Where: 1st floor meeting room
• How to find A-Techs, build a 5-star reputation and get more customers with social media.

Break

• When: 9:45AM — 10AM

Why Shop Management Alliance and the type of training we offer to owners

Instructor Nick Rahakönen

• When: 10AM — 12PM
• Where: 1st floor meeting room
• Blending employee capabilities, personalities, mutual expectations and goals to assure team productivity.

Lunch

• When: Noon — 1PM

What’s it Worth: Financial Valuation

Instructor Terry Lammers

• When: 1PM — 2:45PM
• Where: 1st floor meeting room
• What non-financial things can affect the value of my business?

Break

• When: 2:45PM — 3PM

How do I complete a Strategic Acquisition?

Instructor Terry Lammers

• When: 3PM — 5PM
• Where: 1st floor meeting room

Saturday Classes

Why there is no shortage of technicians?

Instructor George Arrants

• When: 8AM — 9:45AM
• Where: 1st floor meeting room
• What has changed and how to meet the challenges.

Break

• When: 9:45AM — 10AM

Overview of the National Parts Program

Instructor John J. Stoeckinger

• When: 10AM — 12PM
• Where: 1st floor meeting room
• Review national programs.

Lunch

• When: Noon — 1PM

FullBay Presentation

Instructor Jacob Findlay, President

• When: 1PM — 2:45PM
• Where: 1st floor meeting room
• Overview and corporate direction of the company.

Break

• When: 2:45PM — 3PM

FullBay Presentation

Instructor Jacob Findlay, President

• When: 3PM — 5PM
• Where: 1st floor meeting room
• Overview and direction of the FullBay business system, new products for implementation and open discussion on the business system with shop owners.

Sunday Classes

Networking with Shop Owners

Instructor John J. Stoeckinger

• An open discussion on issues/concerns/opportunities with your peers.

Why ITRG?

Instructor John J. Stoeckinger / Robert (Buck) Monson

• National Parts Programs: A Review of the Programs from ITRG to the owners and a Look at what other programs to pursue
• A Presentation on the Short Term and Long Term direction of the Company
• A Presentation on the Short Term and Long Term direction with a Focus on Membership Benefits

Friday Classes

Instructors Nick Rahakönen / Shawn Gilfillan / Chris Lawson / Robert (Buck) Monson

Your Job as a Service Advisor

• What differentiates a great Service Advisor and shop from a mediocre one
• It Starts with Why (Golden Circle etc.)
• Importance of Training & Education as a Service Advisor
• Importance of Systematizing the Sales Process

Setting Goals and Knowing the Score

• Service versus Sales
• Goals & Knowing the Score
• Internal and External Locus of Control
• Statistics Management
• Setting Quotas

Saturday Classes

Instructors Nick Rahakönen / Shawn Gilfillan / Chris Lawson / Robert (Buck) Monson

Getting Customers into the Shop

• Learn how to move your potential customers to action by maximizing marketing/ information tools. Put innovative and time-proven methods to work to grow your bottom line.

The Workflow Process

• How to move every ticket from inspection to estimate to job ticket, shop and back in world class time. Accelerate your productivity!

Vehicle Inspections & Building Estimates

• How to posture your sales process (including establishing the customer's goal with the vehicle and etc.)

Presenting an Estimate

• Educating your estimators to gather customer information, formulate a comprehensive quote and turn that quote into money for your shop.

Sunday Classes

Instructors Nick Rahakönen / Shawn Gilfillan / Chris Lawson / Robert (Buck) Monson

Outside Sales

• Acquiring new accounts
• Managing existing accounts

Quality Control & The Final Product

• Quality control and customer satisfaction
• Customer follow-ups

"Round table" Discussion

• Q and A with experienced shop owners to address specific areas of concern

Applying the Information

• Specific Marching orders (home work) on what to do when the attendees return to their businesses. (4-6 week action plan)

Instructor Keith Littleton

• This three-day course covers advanced diagnostic techniques of computer controlled systems and is intended for experienced technicians. This high level course will provide the technician with the skills to identify between mechanical and electrical failures and isolate circuit faults. The course will cover waveform analysis and system diagnostics using an oscilloscope, DVOM and a scan tool for retrieving and interpreting data to look at all aspects of the circuit. This course also addresses the diagnosis of chassis electrical systems and advanced electrical concepts. Through the examination of electrical wiring diagrams and hands-on vehicle testing, the technician becomes familiar with electrical diagnosis at the intermediate and some advanced level techniques. The course concentrates on all common circuit failures such as opens, shorts, high resistance/unwanted voltage drops, and identification of component issues, which result in customer complaints and incomplete repairs.

Friday Classes

Advanced Electrical Part 1

• Read and Interpret electrical wiring diagrams for troubleshooting
• Identify between electrical and mechanical faults
• Interpret Scan tool data to determine necessary action

Electrical Diagnosis Part 1

• Demonstrate proper use of a DVOM/Oscilloscope to retrieve raw data
• Read and Interpret waveform patterns to determine necessary action

Saturday Classes

Advanced Electrical Part 2

• Demonstrate advanced diagnostic techniques using sensor simulation
• Use various test equipment to gather raw data to determine root cause
• Diagnose and repair all signals and component concerns using an oscilloscope

Electrical Diagnosis Part 2

• Read and Interpret electrical wiring diagrams for troubleshooting
• Perform diagnostic routines to determine fault location

Sunday Classes

Advanced Electrical Part 3

• Diagnose and repair communication(J1939)/computer controlled circuitry
• Demonstrate knowledge of HD-OBD system operation/diagnostics

Electrical Diagnosis Part 3

• Diagnose and repair all types of circuit failures