Training Academy

The Art of Better Service Series

• Introduction
• Composing a Message
• Handling Irate Customers
• Internal Customer Service
• Opening and Closing Lines
• Synchronous vs Asynchronous
• Tools For Emphasis
• Writing with Conviction

Mentoring Series

• A Team Member is Late
• Conducting Interviews & Appraisals
• Criticizing a Team Member's Work
• Generation Clash
• Haunted By the Ghost of Your Predecessor
• People are Wasting Time Online
• Setting Objectives
• Someone is Not Doing What You Need

Leveraging the Potential of Millennials Series

• Introduction
• Labeling
• Attract and Coach
• Bridging the Divide
• Connections
• Empower and Retain
• Work Styles
• Final Thoughts

Plus Many More Courses!

• Avoiding Wrongful Termination
• Effective Interviewing Techniques
• Employee Discipline
• Quality Control Inspection
• Maximizing Employee Performance
• Negotiating with Integrity
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8 Keys to a More Respectful Workplace

• Act Ethically
• Champion Diversity
• Demonstrate Appreciation
• Disagree Constructively
• In Doubt? Find Out!
• Listen for Understanding
• Neutralize Bullying
• Stop Workplace Harassment

Customer Service Series

• Business Friendly Customer Service
• Essential Telephone Skills
• Five Forbidden Phrases
• Handle the Irate Customer
• Listening Skills
• Proactive Customer Service
• Questioning Techniques
• Six Cardinal Rules of Customer Service

Service Matters Series

• Advice for New Team Members
• Building Rapport
• Demonstrating You Care
• Excellent Customer Service
• Handling Bad Days
• Handling Varied Customer Styles
• Motivation to Excel
• Taking Ownership

Plus Many More Courses!

• Internal Customer Service Series
• Profitability for Service Repair
• Service Sims Challenge Series
• Selling Skills from A-Z
• Social Media Management
• Maintaining Customer Relationships
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Shop Foreman Series

• Building a Technician Training Plan
• Developing a Mentoring Program
• Quality Control Inspection
• Shop Equipment Inventory Management and Maintenance
• Test Drive: Diagnosing the Customer Concern

Mentoring Series

• A Team Member is Late
• Conducting Interviews & Appraisals
• Criticizing a Team Member's Work
• Generation Clash
• Haunted By the Ghost of Your Predecessor
• People Are Wasting Time Online
• Setting Objectives
• There's Conflict Between Team Members

Conflict Resolution Series

• A Team Member is Uncooperative
• Someone Breaks a Commitment
• Someone Disagrees With You
• You Need to Break a Commitment

Team Building Series

• Someone Resists Change
• There's a New Team Member
• You Need to Persuade a Colleague
• You See an Opportunity to Do Things Better

Plus Many More Courses!

• Avoiding Wrongful Termination
• Effective Interviewing Techniques
• Employee Discipline
• Champion Diversity
• Interpersonal Communication
• Leading a High Performance Team
• View All Courses