Training Academy

Get Top Quality Training for Shop Owners and Managers Online at the ITRG Training Academy

Shop Manager Training

Download and view the entire ITRG Training Academy Shop Manager Training course catalog for all of our available courses!

The Art of Better Service Series

  • Introduction
  • Composing a Message
  • Handling Irate Customers
  • Internal Customer Service
  • Opening and Closing Lines
  • Synchronous vs Asynchronous
  • Tools For Emphasis
  • Writing with Conviction

Mentoring Series

  • A Team Member is Late
  • Conducting Interviews & Appraisals
  • Criticizing a Team Member's Work
  • Generation Clash
  • Haunted By the Ghost of Your Predecessor
  • People are Wasting Time Online
  • Setting Objectives
  • Someone is Not Doing What You Need

Leveraging the Potential of Millennials Series

  • Introduction
  • Labeling
  • Attract and Coach
  • Bridging the Divide
  • Connections
  • Empower and Retain
  • Work Styles
  • Final Thoughts

Plus Many More Courses!

  • Avoiding Wrongful Termination
  • Effective Interviewing Techniques
  • Employee Discipline
  • Quality Control Inspection
  • Maximizing Employee Performance
  • Negotiating with Integrity
  • View All Courses

Service Advisor Training

Download and view the entire ITRG Training Academy Service Advisor Training course catalog for all of our available courses!

8 Keys to a More Respectful Workplace

  • Act Ethically
  • Champion Diversity
  • Demonstrate Appreciation
  • Disagree Constructively
  • In Doubt? Find Out!
  • Listen for Understanding
  • Neutralize Bullying
  • Stop Workplace Harassment

Customer Service Series

  • Business Friendly Customer Service
  • Essential Telephone Skills
  • Five Forbidden Phrases
  • Handle the Irate Customer
  • Listening Skills
  • Proactive Customer Service
  • Questioning Techniques
  • Six Cardinal Rules of Customer Service

Service Matters Series

  • Advice for New Team Members
  • Building Rapport
  • Demonstrating You Care
  • Excellent Customer Service
  • Handling Bad Days
  • Handling Varied Customer Styles
  • Motivation to Excel
  • Taking Ownership

Plus Many More Courses!

  • Internal Customer Service Series
  • Profitability for Service Repair
  • Service Sims Challenge Series
  • Selling Skills from A-Z
  • Social Media Management
  • Maintaining Customer Relationships
  • View All Courses

Shop Foreman Training

Download and view the entire ITRG Training Academy Shop Foreman Training course catalog for all of our available courses!

Shop Foreman Series

  • Building a Technician Training Plan
  • Developing a Mentoring Program
  • Quality Control Inspection
  • Shop Equipment Inventory Management and Maintenance
  • Test Drive: Diagnosing the Customer Concern

Mentoring Series

  • A Team Member is Late
  • Conducting Interviews & Appraisals
  • Criticizing a Team Member's Work
  • Generation Clash
  • Haunted By the Ghost of Your Predecessor
  • People Are Wasting Time Online
  • Setting Objectives
  • There's Conflict Between Team Members

Conflict Resolution Series

  • A Team Member is Uncooperative
  • Someone Breaks a Commitment
  • Someone Disagrees With You
  • You Need to Break a Commitment

Team Building Series

  • Someone Resists Change
  • There's a New Team Member
  • You Need to Persuade a Colleague
  • You See an Opportunity to Do Things Better

Plus Many More Courses!

  • Avoiding Wrongful Termination
  • Effective Interviewing Techniques
  • Employee Discipline
  • Champion Diversity
  • Interpersonal Communication
  • Leading a High Performance Team
  • View All Courses

Get Enrolled in the ITRG Training Academy

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What They're Saying

"The best (electrical) training I’ve been to in 20 years. All 3 trainers were amazing! Networking with other shops was phenomenal. We were a bit skeptical, but ITRG made us believers."

Evan Lang

Evan Lang

Owner of ELM Repair

"The tech training is hands down the best training we have done to date."

Eddie Lawrence

Eddie Lawrence

MTR Mobile Transport Repair

"Making a presentation to owners with a passion for their business was a refreshing experience. Their enthusiasm drove my creative for their jingle, radio and on hold projects. I’m spoiled now. They sincerely appreciated the rates provided through ITRG."

Terry Loder

Terry Loder

Terry Loder Creative

"I learned more in an hour and a half than I did in my two years at tech school. Just fantastic."

ITRG Tech Trainee

ITRG Tech Trainee

Denver 2019

The Pillars of ITRG

Gain an Advocate and an Advantage With the Independent Truck Repair Group

On-SiteTraining

World-class training by industry leaders. Advanced Electrical, HVAC, and Wheel-End & Foundation Brake.

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OnlineTraining

Mobile, smart, and adaptive learning delivers the right knowledge to the right learner at the right time.

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PartsProgram

Instantly increase purchasing power by unlocking access to 200,000+ top quality truck and trailer parts.

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ProConsulting

Learn the mindsets and strategies of successful shop owners and live the lifestyle you deserve.

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