Training Academy
Get Top Quality Training for Shop Owners and Managers Online at the ITRG Training Academy
Shop Manager Training
Download and view the entire ITRG Training Academy Shop Manager Training course catalog for all of our available courses!
The Art of Better Service Series
- Introduction
- Composing a Message
- Handling Irate Customers
- Internal Customer Service
- Opening and Closing Lines
- Synchronous vs Asynchronous
- Tools For Emphasis
- Writing with Conviction
Mentoring Series
- A Team Member is Late
- Conducting Interviews & Appraisals
- Criticizing a Team Member's Work
- Generation Clash
- Haunted By the Ghost of Your Predecessor
- People are Wasting Time Online
- Setting Objectives
- Someone is Not Doing What You Need
Leveraging the Potential of Millennials Series
- Introduction
- Labeling
- Attract and Coach
- Bridging the Divide
- Connections
- Empower and Retain
- Work Styles
- Final Thoughts
Plus Many More Courses!
- Avoiding Wrongful Termination
- Effective Interviewing Techniques
- Employee Discipline
- Quality Control Inspection
- Maximizing Employee Performance
- Negotiating with Integrity
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Service Advisor Training
Download and view the entire ITRG Training Academy Service Advisor Training course catalog for all of our available courses!
8 Keys to a More Respectful Workplace
- Act Ethically
- Champion Diversity
- Demonstrate Appreciation
- Disagree Constructively
- In Doubt? Find Out!
- Listen for Understanding
- Neutralize Bullying
- Stop Workplace Harassment
Customer Service Series
- Business Friendly Customer Service
- Essential Telephone Skills
- Five Forbidden Phrases
- Handle the Irate Customer
- Listening Skills
- Proactive Customer Service
- Questioning Techniques
- Six Cardinal Rules of Customer Service
Service Matters Series
- Advice for New Team Members
- Building Rapport
- Demonstrating You Care
- Excellent Customer Service
- Handling Bad Days
- Handling Varied Customer Styles
- Motivation to Excel
- Taking Ownership
Plus Many More Courses!
- Internal Customer Service Series
- Profitability for Service Repair
- Service Sims Challenge Series
- Selling Skills from A-Z
- Social Media Management
- Maintaining Customer Relationships
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Shop Foreman Training
Download and view the entire ITRG Training Academy Shop Foreman Training course catalog for all of our available courses!
Shop Foreman Series
- Building a Technician Training Plan
- Developing a Mentoring Program
- Quality Control Inspection
- Shop Equipment Inventory Management and Maintenance
- Test Drive: Diagnosing the Customer Concern
Mentoring Series
- A Team Member is Late
- Conducting Interviews & Appraisals
- Criticizing a Team Member's Work
- Generation Clash
- Haunted By the Ghost of Your Predecessor
- People Are Wasting Time Online
- Setting Objectives
- There's Conflict Between Team Members
Conflict Resolution Series
- A Team Member is Uncooperative
- Someone Breaks a Commitment
- Someone Disagrees With You
- You Need to Break a Commitment
Team Building Series
- Someone Resists Change
- There's a New Team Member
- You Need to Persuade a Colleague
- You See an Opportunity to Do Things Better
Plus Many More Courses!
- Avoiding Wrongful Termination
- Effective Interviewing Techniques
- Employee Discipline
- Champion Diversity
- Interpersonal Communication
- Leading a High Performance Team
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World-class training by industry leaders. Advanced Electrical, HVAC, and Wheel-End & Foundation Brake.
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Instantly increase purchasing power by unlocking access to 200,000+ top quality truck and trailer parts.
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Learn the mindsets and strategies of successful shop owners and live the lifestyle you deserve.
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